English
Effective date: 01 Jan 2023
Introduction
Thank you for shopping at myKartz, operated by SHRIHARSHIT E-COMMERCE LLP. We want you to be completely satisfied with your purchase. This Return Policy outlines the guidelines and procedures for returning products purchased from our shoes eCommerce website.
Eligibility for Returns
a. Wrong Size or Color: If you received the wrong size or color of the product due to an error on our part, you may be eligible for a return or exchange.
b. Damaged or Defective Products: If you receive a product that is damaged, defective, or significantly different from the one you ordered, you may be eligible for a return or exchange.
c. Change of Mind: We understand that sometimes your preferences change after making a purchase. For change-of-mind returns, we offer store credit or exchange (see our Exchange Policy) instead of a refund.
Return Process
a. Contact Customer Support: If you wish to initiate a return, please contact our Customer Support team within 5-7 Days of receiving your order. You can reach us via email at info@mykartz.com.
b. Provide Information: To process your return request, we may require you to provide the following information:
Order number
Description of the issue
Clear photographs or videos of the damaged/defective product (if applicable)
c. Return Authorization: Our Customer Support team will evaluate your return request and determine its eligibility. If approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return.
d. Return Packaging: Please pack the product securely, preferably in its original packaging, and include all original accessories and tags.
e. Return Shipping: For eligible returns, we will provide you with a prepaid shipping label. Please affix the label to the package and drop it off at a designated shipping location.
f. Inspection and Processing: Once we receive the returned product, our team will inspect it to verify its condition. If the return meets the eligibility criteria, we will process the return according to your request.
Exchange Policy
a. If you are eligible for a return due to an incorrect size or color, you may choose to exchange the product for the correct size or color, subject to availability.
b. If the desired size or color is unavailable, we will offer you store credit equivalent to the purchase price, which can be used towards your next purchase on myKartz.
Refund Policy
a. For returns due to wrong size, color, or defective/damaged products, we offer store credit or exchange, not cash refunds.
b. For non-delivery cases (where the order is lost or undeliverable), we provide a full refund to the original payment method.
Return Shipping Costs
a. For returns due to wrong size, color, or defective/damaged products, myKartz will cover the return shipping costs by providing a prepaid shipping label.
b. For change-of-mind returns or any other reasons not covered under our Return Policy, the customer is responsible for the return shipping costs.
Contact Us
If you have any questions or concerns about our Return Policy or need assistance with a return request, please contact us at:
SHRIHARSHIT E-COMMERCE LLP (myKartz)
Kalaburagi
Email: info@mykartz.com
Last updated: 01 Jan 2023
