English
Effective date: 01 Jan 2023
Introduction
Thank you for shopping at myKartz, operated by SHRIHARSHIT E-COMMERCE LLP. We want you to be fully satisfied with your purchase, and we stand behind the quality of our products. This Refund Policy outlines the circumstances under which you may be eligible for a refund and the procedures for processing refund requests.
Eligibility for Refund
a. Damaged or Defective Products: If you receive a product that is damaged, defective, or significantly different from the one you ordered, you may be eligible for a refund.
b. Incorrect Size or Color: If you receive a product in the wrong size or color due to an error on our part, you may be eligible for a refund.
c. Non-Delivery: If your order has not been delivered within the specified delivery timeframe, you may be eligible for a refund.
d. Change of Mind: We understand that sometimes your preferences change after making a purchase. Unfortunately, we do not offer refunds for change-of-mind returns. However, you may be eligible for an exchange or store credit (see our Exchange Policy).
Refund Process
a. Contact Customer Support: If you believe you are eligible for a refund, please contact our Customer Support team within 5-7 Days of receiving your order. You can reach us via email at info@mykartz.com.
b. Provide Information: To process your refund request, we may require you to provide the following information:
Order number
Description of the issue
Clear photographs or videos of the damaged/defective product (if applicable)
c. Evaluation of Request: Our Customer Support team will review your refund request and assess its eligibility based on the provided information.
d. Refund Approval: If your refund request is approved, we will notify you and initiate the refund process.
e. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.
Return of Products
a. Damaged or Defective Products: In some cases, we may ask you to return the damaged or defective product to us. We will provide you with a prepaid shipping label for the return. Please pack the product securely and follow the return instructions provided by our Customer Support team.
b. Incorrect Size or Color: In cases of the wrong size or color, we may ask you to return the product to us. We will provide you with a prepaid shipping label for the return. The product must be unused, in its original condition, and with all original packaging.
Non-Delivery
a. If your order has not been delivered within the specified delivery timeframe, please contact our Customer Support team for further assistance. In some cases, we may initiate an investigation with the shipping carrier to locate the package.
b. If it is determined that the order is lost or undeliverable, we will process a refund for the full purchase amount.
Exchange Policy
a. If you are eligible for a refund due to an incorrect size or color, you may choose to exchange the product for the correct size or color, subject to availability.
b. If the desired size or color is unavailable, we will process a refund for the returned product.
Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at:
SHRIHARSHIT E-COMMERCE LLP (myKartz)
Kalaburagi
Email: info@mykartz.com
Last updated: 01 Jan 2023
