English
Effective date: 01 Jan 2023
Introduction
At myKartz, operated by SHRIHARSHIT E-COMMERCE LLP, we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the circumstances under which you can cancel an order and the procedures for canceling an order on our website.
Order Cancellation
a. Cancellation Timeframe: You can cancel an order on myKartz within 5-7 Days of placing the order. After this timeframe, the cancellation request may not be accepted.
b. Cancellation Methods: To cancel an order, you can contact our Customer Support team via email at info@mykartz.com or call [Your Contact Phone Number]. Alternatively, you can log in to your myKartz account, go to the "My Orders" section, and click on "Cancel Order" for the respective order.
Eligibility for Order Cancellation
a. Unshipped Orders: You can cancel an order that has not been shipped yet. Once the order is in the shipping process, it cannot be canceled.
b. Customized or Personalized Products: Please note that customized or personalized products may not be eligible for cancellation once production has started.
Refund for Canceled Orders
a. Payment Refund: If your order is canceled within the eligible timeframe and before shipment, we will initiate a refund for the full purchase amount to the original payment method used for the purchase.
b. Refund Timeframe: The time it takes for the refund to be reflected in your account may vary depending on your payment provider.
Notification of Cancellation
a. Cancellation Confirmation: Once your order is successfully canceled, we will send you a cancellation confirmation email. Please retain this email for your records.
Non-Cancellable Orders
a. Pre-Orders: Pre-ordered products may have specific cancellation policies. Please check the product page or contact our Customer Support team for more information.
b. Special Events or Sales: During special events or sales, some orders may be non-cancellable. Please check the specific event's terms and conditions or contact our Customer Support team for more information.
Contact Us
If you have any questions or concerns about our Cancellation Policy or need assistance with canceling an order, please contact us at:
SHRIHARSHIT E-COMMERCE LLP (myKartz)
Kalaburagi
Email: info@mykartz.com
Last updated: 01 Jan 2023
